About AnewVista
AnewVista is a place where seniors can learn how to use technology with confidence. It offers free, easy-to-understand classes on things like using smartphones, email, Zoom, and staying safe online. It’s a friendly community that helps older adults feel supported, not overwhelmed, so they can stay connected and independent.
My Role:
I joined as a UX Designer and was responsible for designing Kiosk pages tailored for senior citizens. Since the organization's current website was built on the Wix.com platform, we continued using Wix.com to maintain consistency and compatibility. The primary goal of designing the Kiosk pages was to make technology more accessible and user-friendly for senior citizens who are eager to learn and adapt to digital tools.
Problem I am trying to solve:
Senior citizens often struggle with modern digital interfaces due to reduced vision, limited experience with technology, and increased cognitive load. The existing website contained too much information, making it difficult for senior users to access and benefit from online learning resources.
After attending their community classes, I took time to understand their challenges firsthand. I also reflected on my own grandparents, who are not tech-savvy and tend to absorb information differently. These experiences helped me empathize deeply with their needs.
I realized that simplicity was key. Instead of overwhelming them with dense or cluttered pages, I focused on presenting only essential information on each screen. This approach reduced confusion and made the content easier to follow, improving their overall learning experience.
For the kiosk experience, we stripped away unnecessary elements like the top menu and standard site navigation. Instead, I focused on organizing the blog content into clear, easy-to-understand categories. This allowed seniors to access relevant information without distractions, helping them focus on one topic at a time and navigate more confidently.
Categorization Approach:
Grouped the blogs into the following categories:
Device Tips & Tutorials (11 posts)
e.g., Easy Streaming for Seniors, Declutter Your Digital LifeHealth & Medical Tech (3 posts)
e.g., Managing Your Health on the Go, Refilling Prescriptions Made EasyDigital Organization, Productivity & Writing (5 posts)
e.g., Level Up Your Writing, Taking Hassle Out of LoginOnline Safety & Security (6 posts)
e.g., How Seniors Can Spot Phishing Emails, Passkeys for SeniorsCommunication & Fun (4 posts)
e.g., Fun with AI!, Emojis and Reactions GuideDigital Payments & Shopping (2 posts)
e.g., Tap to Pay, Score Big on Black FridayHome Technology (2 posts)
e.g., Smart Homes for Safety, When Technology Turns DeadlyEnvironment & Recycling (1 post)
e.g., Recycle Your Phone, Protect the Planet
User Flow Diagram:
Previous Kiosk Design:
New Revised Designs:
We iterated on the previous designs because the original layout presented too much information at once, which led to cognitive overload—especially for older adults. Seniors often need more time to process information, and overly dense interfaces can cause confusion and frustration. By simplifying the layout, breaking content into manageable sections, and reducing on-screen clutter, we created a more accessible and user-friendly experience tailored to how seniors absorb and interact with digital content.
Even in the blog page, I suggested implementing pagination instead of infinite scrolling. The current blog page presents a long, continuous scroll of articles, which can be overwhelming for senior users. Pagination allows content to be broken down into smaller, more digestible chunks, giving users a clear sense of progress and control. This approach aligns better with how older adults navigate and process information—at a slower, more deliberate pace.
Project Impact:
Easier to Use: The new kiosk design made it simpler for seniors to find what they need without feeling overwhelmed. The clean layout helped them focus better and understand the content more easily.
More Interest and Learning: By grouping the blog posts into clear topics, it was easier for users to find what interested them. This made them more likely to keep learning and come back to use the kiosk again.
Clear and Organized Blog Page: Redesigned the blog page to be more condensed by adding tabs and page numbers. This made it easier for seniors to find the topics they care about without having to scroll too much. I also made sure that every piece of information shown is meaningful and helpful to them.